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FAQ's

How do I log in?

If you are new to the site, you can register for ordering by using the “Log In” link in the upper right corner of each page. If you have an registered account with us you can log in by using the "Log In" link in the upper right hand corner on every page as well.

How do I place an order?

If registered, you can use the “Log In” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart and checkout seamlessly.

When I try to check out, I'm taken back to the "Cart" page, Why?

Typically this happens because the Professional License Number field was left empty. You must enter a valid professional license number to proceed to the "Checkout" page.

The item I want is out of stock. What do I do now?

If an item you’re looking for is out of stock, a display message will inform you that it is backordered and give you the estimated ship date for that item. You may still add the item to your cart and order it. We authorize and settle your credit card for the full balance at the time you place your order.

Can I enter multiple promotion codes?

Multiple promotion codes aren’t generally accepted.

What is the cutoff time for order fulfillment?

Most orders received by 3 p.m. MST will ship the same day. All orders placed after 3 p.m. MST with ship the next business day.

Can international orders be placed online?

Orders placed on the website can only be shipped to customers in the continental United States.

What forms of payment are accepted online?

We accept Visa®, MasterCard®, American Express®, Discover®, Apple Pay, Google Pay, Amazon Pay, Shop Pay, Afterpay, and Paypal.

When will my card be charged for items I order?

We authorize and settle for the full balance when you check out.

When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?

This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.

Do I have the option to store my credit card information?

Yes!

How long will it take to get my refund?

Please allow 5-7 business days for credit to be processed and issued once returned items are inspected and received.

 How do I rate and review a product?

You must be logged into your account to be able to leave a product review. Navigate to the product page and locate the section of tabs under the product information and image towards the bottom you will find the "Reviews" tab to rate and review the product.

What if my shipment is damaged?

Please keep all packing materials until items have been fully inspected. Contact Customer Service ASAP.